U.S. Bank Customer Advocacy Manager - Special Handling - Owensboro, KY in OWENSBORO, Kentucky
The Customer Advocacy Manager – Special Handling will lead a team of 12 non-exempt Resolution Agents in our Special Handling group. Additional responsibilities include the following:
Managesthe administration and coordination of all mortgage loan servicing and/oroperational functions within Special Handling.
SpecialHandling currently manages Requests for Information (RFI), Notice of Errors(NOE), Qualified Written Response (QWR) and Cease and Desist (C&D). Majorinteraction with Loan Mod team
Establishesand administers policies and procedures to ensure compliance with variousregulatory, investor, government and corporate requirements, and ensuresalignment with business line P&Ps.
Hires,trains, motivates, and directs the activities of loan servicing or operationalpersonnel to ensure procedures are properly and efficiently carried out.
Plans,develops, implements and controls assigned organization and budget functions.
Ensuresthe team achieves its assigned goals and KPIs.
Bachelor's degree, or equivalentwork experience
Five to eight years of experience inmortgage servicing or operations activities
Three or more years of supervisory/managementexperience
Thorough understanding of allaspects of mortgage lending, servicing or operational policies and practices
Strong analytical anddecision-making skills
Good organizational and projectmanagement skills
Excellent interpersonal, verbal andwritten communication skills
Well-developed knowledge of humanresources functions
Ability to manage multipletasks/projects and deadlines simultaneously
Understandingof all aspects of mortgage servicing
Stronganalytical and decision-making skills
Goodorganizational and project management skills
Primary Location: Kentucky-KY-Owensboro
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 190011153
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.