U.S. Bank Customer Service Representative in OVERLAND PARK, Kansas
Provides high quality customer service by responding to telephone inquiries, customer requests and resolving customer problems. May handle a large amount of inbound calls. Calls are expected to be handled in an efficient and timely manner. Identification of customer’s needs, clarification of information, research of an issue and effective solutions should be provided. Following proper verification procedures to ensure client confidentiality and protection is essential. Promote the use of and education of electronic and web - based portal solutions, as applicable. Builds sustainable relationships and engages customers by empathy statements and repeating of information for clear understanding. Properly notates customer’s accounts to eliminate repetitive calls and inefficiencies . Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates. Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery.
High school diploma or equivalent
Four or more years of experience in a customer service position
In-depth knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
Strong telephone and interpersonal skills
Advanced problem-solving and negotiation skills
Ability to handle difficult customer calls
Proficient computer skills, especially Microsoft Office applications
Effective selling and referral skills
Ability to identify and resolve/escalate problems
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Job: Customer Service / Call Center
Primary Location: Kansas-KS-Overland Park
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 180016718
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.