U.S. Bank Freight Audit Lead in NAPERVILLE, Illinois

While adhering to policies, procedures and regulatory requirements, the Freight Audit Lead position is responsible for coordinating team member audit exception support activities and acts as an intermediary to help resolve audit disputes across many accounts. Acts as the main day to day contact between account managers and staff ensuring that key audit performance deliverables are being met by set deadlines. Maintains high service satisfaction by following up on client inquiries, facilitating internal/external meetings; providing internal training and acts as a resource for audit support. Collaborates with internal teams and individuals to ensure high levels of service delivery. Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.

Background: Audit Exceptions are transactions with an amount that the client expects to pay but does not equal what a carrier has invoiced. All exceptions that prevent an invoice from being paid are reported and managed in the Syncada application.

We offer a competitive salary plus excellent benefits, including group medical, prescription, dental, vision, and life insurance, short and long-term disability insurance, flexible spending accounts, immediate 401(K) participation, pension, free checking along with discounts on other banking products and services and much more!

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Qualifications:

Basic Qualifications

  • High school diploma or equivalent

  • One year experience in data analysis and reporting

  • Three to four years of experience in clerical and customer service activities

Preferred Skills/Experience

  • In-depth knowledge of products, services, terminology, procedures and systems related to assigned area

  • Strong customer service skills

  • Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service

  • Ability to identify and resolve/escalate complex problems

  • Experience or ability to lead others

  • Proficient computer skills, especially Microsoft Office applications

  • Excellent verbal and written communication skills

  • Experience in financial services and/or transportation/freight environment

especially with customer billing

  • Any type of accounting experience either academic or professional

Job: Customer Service / Call Center

Primary Location: IL-IL-Naperville

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180017749

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.