U.S. Bank Agile Transformation Customer Experience Executive in Montpelier, Vermont

The Transformation Customer Experience Exec is responsible for developing, leading and championing the customer experience strategy across the agile studios - "customer obsession" being key guiding principal for all our transformational work. They will do so by creating and managing release plan for Studio (which customers are being impacted by what) and how that is shifting holistic customer experience and customer relationships over time, e.g. identify the combination of experiences driving us to customer centricity. Will work to develop and track holistic customer relationship KPIs. This individual will also need to communicate interdepartmentally ensuring alignment of related customer strategies. The Transformation Customer Experience Exec will be required to indirectly influence individuals across the organization in a consequential way in order to ensure transformational success.

Essential Responsibilities

Sustain profitability and growth of unit(s)

Provide strategic direction and leadership to pursue objectives of unit(s).

Create and maintain cost-effective programs for unit(s).

Actively ensure compliance with all US Bancorp policies and procedures such as Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, Etc.

Qualifications:

Essential Responsibilities

Sustain profitability and growth of unit(s)

Provide strategic direction and leadership to pursue objectives of unit(s).

Create and maintain cost-effective programs for unit(s).

Actively ensure compliance with all US Bancorp policies and procedures such as Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, Etc.

Essential Qualifications

10 years of banking/agile experience.

5 years of management experience.

BA/MBA in finance, accounting, or other related field.

Strong leadership abilities and strategic management skills.

Knowledge of units(s) and relation to industry

Strong verbal and written communication skills.

Well-developed analytical, decision-making and problem-solving skills.

Considerable tact, diplomacy and people skills.

Preferred background in customer data analytics, behavioral science/economics, test and learn methodology. Customer experience/strategy consulting also preferred.

Accountabilities

Decisions are made in conjunction with major corporation programs, plans or strategies. Independent action is normally required although other division or senior managers are usually consulted before final action is taken.

Probable errors would have significant effect on major functions of the corporation.

Job: Executive

Primary Location: United States

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180028047

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled