U.S. Bank TM Accounts Analysis, Billing and Service Manager in MINNEAPOLIS, Minnesota
Responsibilities include effectively managing seven non-exempt and one exempt staff member for the Account Analyst & Billing (AA&B) customer service help desk, and processing in support of Account Analysis maintenance, validations, research and resolutions as well as numerous administrative activities for the department, along with expanded analysis functionality and processes to support new products and the system and process conversions. This group is one of several service support teams supporting the Treasury Management process.
AA&B maintains Treasury Management (TM) & business deposit volumes, pricing, billing cycles, maintenance, reconcilement & risk control for multiple U.S. Bank business lines such as internal relationship managers, business bankers etc. from U.S. Bank's Corporate, Commercial, Commercial Real Estate, Community Banking, Metropolitan Banking, Wealth Management & Trust Services lines of business.
Ideal team manager candidates will demonstrate successful multilevel management skills (non exempt and exempt). Qualified candidates will be comfortable taking over for a team that is successful managing busy multistep process requests, follow all required risk and compliance directions and capable of calmly leading a professional and knowledgeable operations processing team.
Bachelor's degree, or equivalent work experience
Seven or more years of operations experience in the financial services processing industry
Four or more years of supervisory/management experience
Considerable knowledge of operation functions, systems, policies and procedures for Account Analysis and Billing departments or similar
Experience managing non-exempt staff
Background working in high volume, detail oriented call or customer service centers
Familiarity with Hogan RPM and other electronic processing platforms
In-depth understanding and practical application of applicable laws and regulations
Excellent organizational, managerial and project management skills
Well-developed customer relations skills
Excellent interpersonal, verbal and written communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Primary Location: Minnesota-MN-Minneapolis
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 180012962
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.