U.S. Bank Human Resources Employee Service Administrator in MINNEAPOLIS, Minnesota

Provide general administration to the HR Regulatory and Compliance Administration in the areas pre-employment screening policies and procedures.

Assist with background investigations and audits to ensure timely and effective completion of all business processes.

Manage queue of assigned pre-employment screening cases and ensure timely processing occurs within specified service level agreement.

Maintain a useful working knowledge of company policies, procedures, government regulations and commonly accepted business ethics.

Maintain a clear understanding of legal and compliance requirements related to background screening of new hires and contractors.

Work with HR Administration to provide high level focused quality customer service and resolution to non-routine escalated inquiries.

Assist with ongoing operational processes and audits to ensure business line needs are met and all Service Level Agreements are adhered to.

Handle sensitive company, personal, criminal and credit information, which requires a high degree of confidentiality.


Basic Qualifications:

  • 2 year college or post-secondary course work in related field or applicable work experience.

-1-3 years of experience in Human Resources or other applicable customer service roles.

Preferred Skills:

  • Bachelor’s degree

-3 years of Customer Service experience.

-Strong PC skills, preferred experience working in PeopleSoft

-Established vocabulary of general HR terminology (recruitment, payroll, benefits)

-Strong verbal and written communication skills

-Excellent interpersonal skills with a customer service approach to problem solving.

-Commitment to maintaining the highest level of confidentiality when dealing with personal, criminal and credit information.

Job: Human Resources

Primary Location: Minnesota-MN-Minneapolis

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180038831

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.