U.S. Bank Fraud & Risk Prevention Specialist 1, Call Center in MINNEAPOLIS, Minnesota

Responsible for Fraud and Risk Prevention case or alert intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Placements may include specialized areas of focus, including but not limited to case/claims processing, fraud and risk prevention actions, investigative research, secondary review, customer service/advocacy, or process and work coordination (team lead). Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools.

Qualifications:

Basic Qualifications

  • High school diploma or equivalent

  • One or more years of related work experience in fraud prevention/detection, risk mitigation or claims activities, or a relevant combination of education, training, and experience in similar backgrounds

Preferred Skills/Experience

  • Well-developed research and analytical abilities

  • Call Center experience

  • Ability to competently work with various forms of technology, including transactions processing systems, risk management platforms, case management applications, research or analytical tools, and MS Office products or similar software

  • Ability to follow defined procedures, policies and precedents

  • Ability to identify and resolve/escalate moderate problems with minimal guidance

  • Must be able to perform assigned work in a deadline sensitive environment

  • Competent clerical skills and strong attention to detail is necessary for all roles

Job: Operations

Primary Location: Minnesota-MN-Minneapolis

Shift: 2nd - Evenings

Average Hours Per Week: 40

Requisition ID: 180046418

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.