U.S. Bank Fraud & Risk Prevention Specialist 1, Call Center in MINNEAPOLIS, Minnesota
Responsible for Fraud and Risk Prevention case or alert intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Placements may include specialized areas of focus, including but not limited to case/claims processing, fraud and risk prevention actions, investigative research, secondary review, customer service/advocacy, or process and work coordination (team lead). Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools.
High school diploma or equivalent
One or more years of related work experience in fraud prevention/detection, risk mitigation or claims activities, or a relevant combination of education, training, and experience in similar backgrounds
Well-developed research and analytical abilities
Call Center experience
Ability to competently work with various forms of technology, including transactions processing systems, risk management platforms, case management applications, research or analytical tools, and MS Office products or similar software
Ability to follow defined procedures, policies and precedents
Ability to identify and resolve/escalate moderate problems with minimal guidance
Must be able to perform assigned work in a deadline sensitive environment
Competent clerical skills and strong attention to detail is necessary for all roles
Primary Location: Minnesota-MN-Minneapolis
Shift: 2nd - Evenings
Average Hours Per Week: 40
Requisition ID: 180046418
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.