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U.S. Bank Customer Remediation Support Analyst in MINNEAPOLIS, Minnesota

The Customer Remediation Support Analyst is responsible for the assisting Payment Services through the various processes of a remediation in a way that aligns with the Customer Remediation Policy. The Customer Remediation Support Analyst essential functions are to:

  • Provide support to and partner with Payment Services Business Lines throughout the customer remediation process.

  • Ensure compliance with the Customer Remediation Policy processes.

  • Schedule and host remediation stakeholder group meetings.

  • Help the business line develop remediation stakeholder decks prior to presenting.

  • Obtain and track remediation stakeholder, Payment Services BL CRO, CCO and Chief Risk Officer approvals on remediation plans.

  • Update and maintain the customer remediation log on a daily basis.

  • Work with the Customer Remediation Validation team to deliver remediation milestones.

  • Maintain the Payment Services Customer Remediation shared inbox.

  • Upload, review and update issues for validation into the Customer Remediation SharePoint cue.

  • Perform monthly reporting on customer remediation progress. which is presented at the Payment Services Business Unit Risk committee executive meeting.

  • Own and report on KI metrics on a monthly basis.

  • Perform ad-hoc reporting as requested


Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Three to five years of applicable experience

Preferred Skills/Experience

  • Payment Services industry experience preferred

  • Prior customer remediation experience preferred

  • Experience creating various types of reporting

  • Thorough knowledge of applicable laws, regulations, financial services, and

regulatory trends that impact their assigned line of business.

  • Thorough understanding of the business line’s operations, products/services,

systems, and associated risks/controls.

  • Thorough knowledge of Risk/Compliance/Audit competencies.

  • The ability to work independently with limited direct supervision and manage

multiple assignments simultaneously ensuring quality work.

  • Must possess business acumen and credibility to help business line(s)

proactively identify and address changing workforce needs.

  • Excellent presentation, interpersonal, written and verbal communication;

process facilitation, problem solving, project management, and analytical


  • Proficient computer navigation skills using a variety of software packages,

including Microsoft Office applications and word processing, spreadsheets,

databases, and presentations.

  • A working knowledge of the Archer database platform is a plus.

Job: Risk/Compliance/QC/Audit/Fraud

Primary Location: Minnesota-MN-Minneapolis

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 190022170

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.