U.S. Bank Customer Remediation Support Analyst in MINNEAPOLIS, Minnesota
The Customer Remediation Support Analyst is responsible for the assisting Payment Services through the various processes of a remediation in a way that aligns with the Customer Remediation Policy. The Customer Remediation Support Analyst essential functions are to:
Provide support to and partner with Payment Services Business Lines throughout the customer remediation process.
Ensure compliance with the Customer Remediation Policy processes.
Schedule and host remediation stakeholder group meetings.
Help the business line develop remediation stakeholder decks prior to presenting.
Obtain and track remediation stakeholder, Payment Services BL CRO, CCO and Chief Risk Officer approvals on remediation plans.
Update and maintain the customer remediation log on a daily basis.
Work with the Customer Remediation Validation team to deliver remediation milestones.
Maintain the Payment Services Customer Remediation shared inbox.
Upload, review and update issues for validation into the Customer Remediation SharePoint cue.
Perform monthly reporting on customer remediation progress. which is presented at the Payment Services Business Unit Risk committee executive meeting.
Own and report on KI metrics on a monthly basis.
Perform ad-hoc reporting as requested
Bachelor's degree, or equivalent work experience
Three to five years of applicable experience
Payment Services industry experience preferred
Prior customer remediation experience preferred
Experience creating various types of reporting
Thorough knowledge of applicable laws, regulations, financial services, and
regulatory trends that impact their assigned line of business.
- Thorough understanding of the business line’s operations, products/services,
systems, and associated risks/controls.
Thorough knowledge of Risk/Compliance/Audit competencies.
The ability to work independently with limited direct supervision and manage
multiple assignments simultaneously ensuring quality work.
- Must possess business acumen and credibility to help business line(s)
proactively identify and address changing workforce needs.
- Excellent presentation, interpersonal, written and verbal communication;
process facilitation, problem solving, project management, and analytical
- Proficient computer navigation skills using a variety of software packages,
including Microsoft Office applications and word processing, spreadsheets,
databases, and presentations.
- A working knowledge of the Archer database platform is a plus.
Primary Location: Minnesota-MN-Minneapolis
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 190022170
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.