U.S. Bank Collector 2 in MARSHALL, Minnesota

Are you looking for an opportunity to demonstrate your communication, negotiation, and relationship building skills? If so this high balance collector role may be a great fit for YOU

The high balance collector position allows you the opportunity to manage a portfolio of relationships with customer exposure in excess of $100,000 across multiple market channels. The successful candidate will analyze/reconcile multiple account relationships, affect the appropriate collection strategy and escalate issues to Senior Leaders and other functional teams in addition to building strong relationships with our clients and sales teams.


Basic Qualifications

  • High school diploma or equivalent

  • Two to three years of experience in collections and/or customer service activities

Preferred Skills/Experience

  • Positive Attitude: Consistently demonstrate optimism and reflect friendly and helpful tone to customers over the phone.

  • Ability to Build Relationships: Treat others the way they want to be treated and exhibit collegial spirit, empathy and unity—working to elevate the client experience.

  • Problem Solving Skills: Anticipate and accommodate clients’ needs and find solutions to outstanding challenges.

  • Attention to Detail: Ensure all deadlines are made and submit error-free documents.

  • Accountability: Own all interactions from start to finish and assume responsibility for all communication.

  • Communication: Display ability to discuss accounts effectively with clients and teammates.

  • Confidence: Work independently to prioritize work and make independent decisions, recognizing their impact to U.S. Bank and its clients, within assigned portfolio.

  • This job requires a thorough knowledge of all relevant operational processes and procedures. Applicant must be proficient in and able to navigate relevant computer systems and reporting applications.

  • Must possess strong verbal, written and interpersonal communication skills. This includes proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with business partners and sources.

  • Must possess strong analytical and problem solving skills, organizational skills, the ability to set priorities and manage time and the ability to work with minimal management involvement.

Job: Collections

Primary Location: Minnesota-MN-Marshall

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180022091

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.