U.S. Bank Voice Authorization Agent 1 in KNOXVILLE, Tennessee
Provides high quality customer service by providing assistance on all Voice Authorization Calls from merchants, assisting with basic terminal and funding questions, and researching and resolving problems or errors. Assists merchants in processing audio response (Host) and voice authorization (non-Host) transactions, Address Verifications, Referrals, Batch Inquiry and Settlement, Full Card Number requests, and reports of lost or stolen cards. Assists Customer Service in basic statement and findings questions in cases of overflow. Assists with the Return Mail Process. Communicates policies, procedures and practices to customers, and requests exceptions as appropriate.
High school diploma or equivalent
One to two years of clerical and customer service experience
Strong verbal communication and interpersonal skills
Good problem-solving skills as well as the ability to handle difficult customer calls
Proven commitment to high quality customer service
Good keyboard and PC skills using MS Office suite in a Windows environment
Job: Information Technology
Primary Location: Tennessee-TN-Knoxville
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 190024911
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.