U.S. Bank Product Support Engineer in KNOXVILLE, Tennessee

Elavon provides end-to-end payment processing services to merchants and financial institutions in the United States, Brazil, Canada, Mexico, Puerto Rico, and throughout Europe. Our payment products are supported by the most reliable network in the industry and include credit and debit card processing, electronic check services, gift cards, dynamic currency conversion, multi-currency support, and cross-border acquiring. We handle every aspect of the acquiring relationship—transaction processing, risk and underwriting, settlement, equipment deployment, chargeback management, reporting, and customer service. Our customers can also count on us to keep their payment processing compliant with changing payment security requirements.

Elavon employs about 3,600 people located worldwide. Together, we support more than one million clients spread among the retail, restaurant, hospitality, government, healthcare, education, and e-commerce sectors. Elavon utilizes a white-label branding model, and we work with strong partners to market our services through a variety of sales channels, including large financial institutions, community banks, trade associations, government agencies, and ISOs/MSPs. We are the:

#1 airline processor

#2 hospitality processor

#4 U.S. acquirer, based on bank card volume

#6 European acquirer

Elavon’s Global Acquiring Solutions organization is part of U.S. Bank’s Payment Services division. U.S. Bancorp at http://www.usbancorp.com/cgi_w/cfm/about/index.cfm is the fifth-largest commercial bank in the United States.

Elavon is currently seeking a Product Support Engineer, who will work closely with other Support & Technical staff and key business users across the organization to provide application support using a variety of technologies. The following are additional responsibilities:

  • Provides support for applications on a daily basis, including, but may not be limited to, reviewing problems reported, prioritizing and researching these problems, determining the solutions, and resolving them;

  • Documents processes and procedures required for support;

  • Learns new applications and functionalities as required;

  • Participates in special projects, usually involving tasks related to product development;

  • Travels as necessary but is minimal (expected to be less than 5%);

  • Works with confidential data and exercises utmost caution to keep data safe and secure.

Your Career is Here.

Qualifications:

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Five to eight years of experience in computer technology applications and analysis

  • Three to five years of experience in project management and leadership

  • 1-2 years of experience with developing or supporting applications, including:

  • JAVA/J2EE (servlet, jsp, java beans) expertise (two-plus years of dedicated application support or development experience)

  • JBOSS EAP expertise (one-plus year(s) of application support or development experience)

  • Knowledge of and experience with basic SQL (one-plus year(s) of application support or development experience using this component)

  • Working knowledge of UNIX commands and basic shell scripting (one-plus year(s) of application support experience on this OS platform)

  • Javascript (one-plus year(s) of application support or development experience)

  • Ability to work collaboratively and effectively with all levels of management and staff is a key priority in this role

  • Good verbal and written communication skills

  • Comfortable working in ambiguous and/or stressful situations

  • Self-motivation and knows when to seek guidance

  • Flexibility and ability to change priorities quickly, as well as the capacity to handle multiple tasks

Preferred Qualifications

  • Knowledge of:

  • Knowledge of WebSphere and or JBOSS

  • Knowledge of XML

  • Knowledge of Toad

  • Knowledge of Databases

  • Knowledge of Unix

  • Financial services and/or credit card processing experience

Job: Business Ops Analysis

Primary Location: Tennessee-TN-Knoxville

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 170034452

Other Locations: Georgia-GA-Atlanta

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.