U.S. Bank Case Processor 1 in JACKSONVILLE, Florida

This is an entry level position responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims. Primary responsibilities include managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims. This position utilizes Mastercard/Visa regulations to resolve customer claim. Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail. Communication with customers via telephone and written correspondence is required.

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.


Basic Qualifications

  • High school diploma or equivalent

  • Two or more years of customer service experience in a banking environment

Preferred Skills/Experience

  • Thorough knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures

  • Proven commitment to high quality customer service

  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

  • Strong verbal and written communication skills

  • Ability to identify and resolve/escalate complex problems with minimal guidance

  • Strong problem-solving and decision-making skills

  • Proficient computer skills, especially Microsoft Office applications

Job: Operations

Primary Location: Florida-FL-Jacksonville

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 170038256

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.