U.S. Bank Case Processor 1 in JACKSONVILLE, Florida
This is an entry level position responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims. Primary responsibilities include managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims. This position utilizes Mastercard/Visa regulations to resolve customer claim. Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail. Communication with customers via telephone and written correspondence is required.
Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
High school diploma or equivalent
Two or more years of customer service experience in a banking environment
Thorough knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures
Proven commitment to high quality customer service
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Strong verbal and written communication skills
Ability to identify and resolve/escalate complex problems with minimal guidance
Strong problem-solving and decision-making skills
Proficient computer skills, especially Microsoft Office applications
Primary Location: Florida-FL-Jacksonville
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 170038256
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.