U.S. Bank Merch Terminal Support CSR 1 in CITY OF INDUSTRY, California

Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Qualifications:

Basic Qualifications

  • High school diploma or equivalent

  • Six months to one year of customer service experience

Preferred Skills/Experience

  • Basic knowledge of products, services, problem resolution practices and

procedures, applicable regulations, systems and procedures

  • Excellent telephone, interpersonal and verbal communication skills

  • Good problem-solving and negotiation skills as well as the ability to handle

difficult customer calls

  • Ability to identify and resolve/escalate complex problems

  • Proficient keyboard and computer skills, especially Microsoft Office applications

  • Proven commitment to high quality customer service

  • Good time management skills to maximize the number of clients that can be

assisted while maintaining a high level of customer service

Job: Customer Service / Call Center

Primary Location: CA-CA-City of Industry

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180037532

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.