U.S. Bank Merch Terminal Support CSR 1 in CITY OF INDUSTRY, California
Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.
High school diploma or equivalent
Six months to one year of customer service experience
- Basic knowledge of products, services, problem resolution practices and
procedures, applicable regulations, systems and procedures
Excellent telephone, interpersonal and verbal communication skills
Good problem-solving and negotiation skills as well as the ability to handle
difficult customer calls
Ability to identify and resolve/escalate complex problems
Proficient keyboard and computer skills, especially Microsoft Office applications
Proven commitment to high quality customer service
Good time management skills to maximize the number of clients that can be
assisted while maintaining a high level of customer service
Job: Customer Service / Call Center
Primary Location: CA-CA-City of Industry
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 180037532
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.