U.S. Bank Call Ctr Traffic Analyst in CINCINNATI, Ohio

Responsible for monitoring and managing inbound call traffic in a real-time environment. Ensures customer service needs are met by coordinating and adjusting call volumes in a timely manner. Coordinates with other sites and/or departments when outages occur and calls must be redirected. Compiles and prepares reports and correspondence for management, including reports that will be used for capacity planning within the call center. Performs various other administrative duties such as coordinating special projects for the area and scheduling real-time and post-dated meetings for Operations Leadership across multiple business lines.

Qualifications:

Basic Qualifications

  • High school diploma or equivalent

  • One to two years of call center experience

Preferred Skills/Experience

  • Good understanding of call center modeling relative to call volumes

  • Basic understanding of applicable policies and procedures and the assigned area’s business functions and operating procedures

  • Good analytical and problem-solving skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Effective verbal and written communication skills

  • Proficient computer skills, especially spreadsheet, word processing and database manipulation

Job: Customer Service / Call Center

Primary Location: Ohio-OH-Cincinnati

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180046217

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.