U.S. Bank Call Ctr Traffic Analyst in CINCINNATI, Ohio
Responsible for monitoring and managing inbound call traffic in a real-time environment. Ensures customer service needs are met by coordinating and adjusting call volumes in a timely manner. Coordinates with other sites and/or departments when outages occur and calls must be redirected. Compiles and prepares reports and correspondence for management, including reports that will be used for capacity planning within the call center. Performs various other administrative duties such as coordinating special projects for the area and scheduling real-time and post-dated meetings for Operations Leadership across multiple business lines.
High school diploma or equivalent
One to two years of call center experience
Good understanding of call center modeling relative to call volumes
Basic understanding of applicable policies and procedures and the assigned area’s business functions and operating procedures
Good analytical and problem-solving skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Effective verbal and written communication skills
Proficient computer skills, especially spreadsheet, word processing and database manipulation
Job: Customer Service / Call Center
Primary Location: Ohio-OH-Cincinnati
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 180046217
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.