U.S. Bank Consumer Direct Mortgage Loan Consultant NMLS - Bowling Green / Owensboro in BOWLING GREEN, Kentucky
Responsible for assisting Loan Officers with inbound sales calls from current and/or new U.S. Bank customers and performing outbound sales functions via a predictive dialer. Completes an interview via the phone with the customer to determine purpose of the call. If applicable, creates a new "Lead" record in the loan origination platform and assigns to a Loan Officer. Establishes the professionalism and maintains the integrity of the U.S. Bank Home Mortgage name when dealing with current or potential customers. Meets specific metric volume goals, which are established annually. Offers ancillary products and makes referrals to other areas within US Bank as appropriate.
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.
High school diploma or equivalent
Zero to one year of experience in clerical and/or customer service activities
Strong verbal communication skills to include professional telephone etiquette
Exceptional customer service skills
Strong sales aptitude
Self-motivated with ability to achieve specific production goals
Previous sales or customer service experience strongly preferred
Primary Location: Kentucky-KY-Bowling Green
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 170007904
Other Locations: Kentucky-KY-Owensboro