U.S. Bank Strategic Relationship Manager, Integrated Payments in Boston, Massachusetts

ABOUT US - https://www.elavon.com/about/company

About Elavon

Our customers want to expand their business opportunities. We help them get there.

From e-commerce to mobile wallets and chip card acceptance, Elavon helps businesses, small and large, accept all payment types – and reap the benefits at the end of the day. Whether they need a simple or sophisticated payment solution, we’ve got them covered.

For 25 years, we’ve helped more than one million customers around the world grow their business through payments. Our flexible, secure and innovative payment solutions help businesses attract and keep customers, develop partner relationships, process payments and simplify operations.

Here’s a little bit more about our breadth and expertise :

  • We are consistently rated among the top five global payment providers

  • We process more than 3 billion transactions annually around the world

  • We provide payment tools customized by industry type

  • We’re backed by the strength and stability of U.S. Bank, the fifth largest commercial bank in the U.S.

  • Our company operates in 10 countries

  • Our call centers are open 24/7, and our team is always ready to help

Growing a business in a fast-moving world is challenging. Let us help you succeed.

Elavon is currently seeking a Strategic Relationship Manager for Integrated Payments, who will be the strategic face of Elavon to the client and partners, representing multiple Elavon business channels. He/she is responsible for the overall management of Partner Relationships, with a book of assigned ISV/VAR partners, including retention, growth, increased profitability, strategic direction, revenue initiatives, and contract renewals. He/she will also consult with clients through data analysis, industry education, presentation of performance results, and action recommendation(s) to improve performance. This role serves as the escalation point for both internal and external client issues.

Qualifications:

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Nine-plus years of client management experience in the payments industry

  • Ability to travel 25-30% of work time

Preferred Skills/Experience

  • Strong contract negotiation, account management, and project management skills

  • Independent, self-starter

  • Working knowledge of ROI and P&L calculations

  • Strong problem-solving and negotiation skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Ability to identify and resolve exceptions and to interpret data

  • Proven internal and external customer service/relations skills

  • Ability to easily adapt and navigate the internal landscape

  • Proficient computer skills, especially Microsoft Office applications

  • Excellent presentation, interpersonal, verbal, and written communication skills

  • Able to address and present to the c-suite

  • Elavon knowledge of products and systems

Job: Relationship Management

Primary Location: Georgia-GA-Atlanta

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 170038212

Other Locations: United States

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.