U.S. Bank Elavon Client Account Manager in ATLANTA, Georgia
SMB Customer Account Managers are responsible for proactively supporting and servicing an assigned portfolio of small to medium-sized Elavon clients via telephone, email, or web-based platforms. We are seeking an energetic, self-motivated, and tech-savvy candidate that is results driven to meet or exceed our performance metrics while having the ability to deepen relationships with additional products; to include e-commerce solutions. Responsibilities include: account maintenance, building relationships with clients, cross-selling Elavon products, increase client retention and client satisfaction, and welcoming new merchants during the on-boarding phase. This role is the escalation point for both internal and external client issues.
Account Managers must possess strong listening skills, be able to conduct meetings to uncover client needs and collaborate with colleagues to find a solution to meet those needs.
Become the “go-to” point of contact who has the best understanding of the client’s overall needs. Candidates must have the ability to navigate through Elavon’s vast resources to provide the client with a seamless service experience.
Utilize extensive business acumen and industry knowledge to build long-term relationships and develop strategic partner relationships that address their client’s needs within the SMB Market-space.
Answers customer requests or inquiries within a timely fashion; to include educating of efficiency of merchant payment processing methods, interchanges qualifications, and etc.
Strong verbal skills and phone skills for the purpose of gathering data, problem solving, and conducting sales conversations.
Account Managers must have the ability to make recommendations according to the customer’s needs and opportunities found during business reviews.
The sales management aspect of the role may include performing product demonstrations, explaining our services, and assisting with the implementation/migration process for new merchants.
Account Managers must also have strong negotiation skills and be adept at closing new business or broadening existing client relationships at profitable price points in line with the firm’s pricing policy.
Gather competitive bids and analyze for marketplace intelligence, analyze competitor behavior, pricing strategies, etc.
Responsible for selling a full range of merchant processing products and services to existing customers while providing specialized customer care. Promote company products and services to continue growth of the assigned portfolio.
Achieve cross-sell and portfolio revenue retention targets assigned by manager.
Maintain appropriate knowledge of merchant services and/or payments to include but not limited to credit and debit cards processing, electronic check processing, electronic gift card services, electronic payment authorization and settlement, check conversion, and/or risk management.
.Remain knowledgeable and up-to-date on changes and developments in e-commerce, the payments industry and the overall business environment are integral to your success.
The Account Manager must operate in a manner that is consistent with the risk policies, procedures and guidelines established and must be able to anticipate and proactively manage risk, escalating key issues as needed.
Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer's normal account activity, as appropriate for this position.
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
Excellent written and verbal communication skills.
Excellent time management and prioritization skills.
Proficient in Microsoft Office products.
Ability to learn complex tasks and information.
Preferred Skills / Experience:
2-3 years of experience within the Payment Processing industry.
2-3 years of sales or account management experience.
Advanced knowledge of E-Commerce platforms and integration.
Specialized knowledge of Value Added Resellers.
Job: Relationship Management
Primary Location: Georgia-GA-Atlanta
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 170038229
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.