U.S. Bank Chief of Staff, Global Operations in ATLANTA, Georgia

About Elavon ( www.elavon.com at http://www.elavon.com/ )

Elavon is wholly owned by U.S. Bank, the fifth-largest bank in the United States, and provides end-to-end payment processing solutions and services to more than 1.3 million customers in the United States, Europe, Canada, Mexico and Puerto Rico. As the leading provider for airlines and a top five provider in hospitality, healthcare, retail, and public sector/education, Elavon’s innovative payment solutions are designed to solve pain points for businesses from small to enterprise-sized.

Global Operations Chief of Staff

  • Global operations is an established front and back office operation, supporting Elavon, with 2,500 operations colleagues across 10 sites over North America, EU, Mexico and Canada;

  • The Chief of Staff (COS) is a senior operations leader, sitting on the global operations senior leadership team (SLT), reporting to the Global Chief Operating Officer (GCOO). The COS is the "eyes and ears" of the COO, an excellent written and spoken communicator with an exceptional analytical and strategic skill-set;

  • The Chief of Staff function does not replace the role of a good Executive Assistant. The COS function and the EA work hand-in-hand to ensure that the COO’s time is planned and expended with maximum efficiency and effectiveness;

  • The COS function is best used in tracking strategic initiatives by monitoring progress towards meeting goals and achieving benchmarks, analyzing data, ensuring follow-through on the part of key players, and sustaining momentum needed to drive these initiatives;

  • The COS function serves as a first alert system keeping the COO aware of unanticipated problems to be addressed or opportunities to be considered;

  • The COS function develops and oversees a process for capturing, cataloging, analyzing and disseminating key lessons to be learned from initiatives, with a view towards helping the COO propagate best practices throughout the enterprise.

Key activities of the COS

  • Owning and driving the global operations (GO) strategy on behalf of the Global COO

  • Designing and managing all global stakeholder MI and analysis

  • Leading communications on behalf of global operations

  • Managing the Global Operations senior leadership meetings and actions

  • Managing key change projects on behalf of the COO

  • Firefighting high priority issues across the GOSLT

  • Acting as a key conduit to other business functions in Elavon and US Bank

  • Acting as the ‘glue’ between the GOSLT


Basic Qualifications

  • Master's degree or equivalent experience

  • Minimum 10 years experience across a mix of banking, finance, payments, operations, corporate development

  • Two or more years of managerial experience

  • Consulting experience or similar

  • Highly analytical

  • Excellent written and verbal communication skills

  • First rate ppt presentation and excel skills of top tier consultancy standard

  • Proven change management record

  • Attention to detail

  • Fluent English

  • Energetic, engaging and dynamic

Preferred Skill/Experience

  • E-Commerce and Digital Operations

  • Business Transformation

  • Continuous Improvement and cost management

  • Customer experience

Job: Project Management / Analysis

Primary Location: Georgia-GA-Atlanta

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180046257

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.