U.S. Bank Sr. Director – Salesforce.com Solutions Development in Albany, New York

Elavon provides end-to-end payment processing services to merchants and financial institutions in the United States, Canada, Mexico, Puerto Rico, and throughout Europe. Our payment products are supported by the most reliable network in the industry and include credit and debit card processing, electronic check services, gift cards, dynamic currency conversion, multi-currency support, and cross-border acquiring. We handle every aspect of the acquiring relationship—transaction processing, risk and underwriting, settlement, equipment deployment, chargeback management, reporting, and customer service. Our customers can also count on us to keep their payment processing compliant with changing payment security requirements.

Elavon employs about 3,600 people located worldwide. Together, we support more than one million clients spread among the retail, restaurant, hospitality, government, healthcare, education, and e-commerce sectors. Elavon utilizes a white-label branding model, and we work with strong partners to market our services through a variety of sales channels, including large financial institutions, community banks, trade associations, government agencies, and ISOs/MSPs. We are the:

#1 airline processor

#2 hospitality processor

#4 U.S. acquirer, based on bank card volume

#6 European acquirer

Elavon’s Global Acquiring Solutions organization is part of U.S. Bank’s Payment Services division. U.S. Bancorp is the fifth-largest commercial bank in the United States.

Explore what’s possible.

Elavon is seeking an accomplished Sr. Director – Salesforce.com Solutions Development with resource allocation and project management experience to contribute toward the success of our technology initiatives. Additional responsibilities include:

Manages multiple development projects, development groups, and/or application support functions;

Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team;

Oversees the development and implementation of multiple, complex, organization-wide systems;

Works closely with client departments in development and implementation of technology strategies and application systems;

Advises application owners on the technology possibilities and requirements within the Force.com platform;

Provides direction and oversight for application support functions to ensure quality processing while meeting or exceeding application service level commitments;

Defines and manages resource requirements and allocations, monitors and improves quality, and ensures 'best practice' leveraging SFDC declarative development techniques;

Interfaces with clients to ensure application systems and projects are meeting or exceeding their expectations;

Builds strong business relationships through transparent, timely, and concise communications;

Provides direction and manages resolution of applications issues;

Manages staff of up to 20 employees;

Recommends: hires, transfers, terminations, salary adjustments, and performance standards and reviews; and

Plans, develops, and controls moderate to large project/product budgets.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Leaders at U.S. Bank consistently demonstrate integrity and ethics, maturity and resilience, and inspire trust and confidence among their teams. Our leaders are strong communicators who promote collaborative relationships, influence others, and value the diversity of backgrounds and ideas among their employees.

Qualifications:

Basic Qualifications

-Bachelor's degree or equivalent work experience

-At least 10 years of experience with developing and implementing applications

-At least four years of experience with major tasks, deliverables, formal methodologies, and disciplines for delivering new or enhanced applications

Preferred Skills/Experience

Working experience in:

-IT service management (ITSM)

-IT project management

-Information management

-Four-plus years of experience in Configuration and Implementation of Salesforce Sale and Service Clouds

-Cloud Development, SAAS/vendor management

-Agile/Scrum development methodology

-Managing remote and international team members

Extensive experience in:

-Implementation

-IT development tools

-IT systems standards, procedures, policy

-Application delivery process

-Declarative Development practices

-Application management in a SAAS environment

-Business Transformation/System Change Initiatives

-Center of Excellence governance model

Certifications in:

-Salesforce Advanced Admin

-Salesforce Sales Cloud and/or Service Cloud Consultant

-Scrum Master

Job: Information Technology

Primary Location: United States

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180017878

Other Locations: Georgia-GA-Atlanta

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.